Subscribe via RSS
Follow @darrensingletonMy Second Customer Service Experience
Following my not-so-clever customer service experience at the beginning of this month, I have yet another encounter with the service provided to customers by United Biscuits, here in the UK.
Several weeks ago I purchased a packet of BBQ Hula Hoops (as can be seen to the right). On opening the bag, I noticed that there were some weird lumps, that looked nothing like the crisps that were meant to be in the bag.
A phone call to their customer satisfaction hotline put me in touch with an incredibly apologetic employee who promptly sent out £2 worth of vouchers for KP products.
At first, £2 didn’t seem all that good. But for a 38p packet of crisps, they have been quite generous. I’m not exactly sure what those lumps were but I was impressed with the customer service shown by United Biscuits.
Whilst you are here, take a look at one of the great new Hula Hoops adverts currently being shown on TV:
Related posts:
Digg
del.icio.us
StumbleUpon
Facebook
TwitThis
July 20, 2009
6:47 PM
Wow, lumps are a little off-putting
I hope the £2 was enough compensation, lol!
Free Bingo Games´s last blog ..Grace’s Bingo launched on Foxy Profits
Reply
July 25, 2009
7:30 AM
Eurgh, lumps? So what are they? Did you bother to find out?
UPrinting´s last blog ..UPrinting: RT $100 and 500 Business Cards Giveaway! Check out http://bit.ly/Sfwch for details. Thanks!
Reply
Darren
Twitter: darrensingleton
Reply:
August 1st, 2009 at 2:47 PM
Yea, the lumps, I am told were something to do with the flavoring of the product.
Reply